Help & FAQ’s
Listed below is all you need to know about creating an account at MySportsbook.lv. You will
learn how to make a deposit, where to find bonuses, how to change your password, and how to get in on
both our rewards programs.
Creating Your 365 betting Account
Begin by clicking on any Join button on our site. Fill out the information completely. In
under a minute, you can
haveyour own 365 betting account.
Deposit Funds to Your 365 betting Account
The following methods can be used to fund your 365 betting account:
- Visa, MasterCard prepaid, credit and debit cards
- Person to Person
- Bitcoin Cash
Go to the Cashier to make a deposit. Click deposit and follow the instructions. At 365
betting, we recommend that
you deposit using Bitcoin, as there are no charges for deposits or withdrawals using that method.
Claiming Your 365 betting Bonus
The cashier will ask if you want to make a deposit and claim a bonus with a promotional
code. If you want to, simply
add the promo code before you make your deposit and you’ll be betting in no time. Please be
all rollover requirements must be satisfied before payouts can be processed at 365 betting.
365 betting Bonuses: What Wager Types Qualify
Below are the rules for wager types:
1. Bonus money can be used for wagering on all
sports straight and parlay
2. Bonus money cannot be used in the racebook or casino (unless if the bonus is intended for
use in the
3. Maximum winnings on free play wagers is set at $1,000.
4. Maximum odds on free
play wagers is
set at 200/1.
When using free play money to place a bet, make sure that the “Use Free
Play” box is
checked before you place the wager.
Where to Find Your 365 betting Bonus
Your Free Play balance is updated as soon as a deposit is complete. Your Free Play balance
can be located under My
What 365 betting Bonuses You Can Claim?
When it comes to bonuses, 365 betting is the most competitive in the industry. Be sure to
check your email and
SMS text messages for updated bonus offers after you create your account. We also deliver bonuses on
Retrieving Your 365 betting Password
If you have forgotten your password, you can reset it using these steps:
1. Click the
login link. Click Forgot
2. Enter the email you associate with your 365 betting account
Once that is done, a
link will be sent to your email address. If you do not see it, check your junk folder.
find the email,
click the link and follow the instructions.
For any questions, contact the 365 betting customer
Add a New Card to Your 365 betting Account
To add a new credit card for deposits, follow these instructions:
1. Click on
2. Select the Card
3. Enter card information
4. Complete deposit with a new card
Re-Opening a Closed 365 betting Account
If you wish to re-open your closed 365 betting account, simply contact one of our customer
representatives for more information.
Retrieve Your 365 betting Account Number
There are a couple of different ways for you to retrieve your account number:
1. Log on
to your 365 betting
account using your email address. Your account number can be found under My Account.
2. Call a 365
customer service representative. Ask for your account number.
In Case of Lost Connection
If you lose your connection for any reason, try refreshing the page. Try again. If the
problem persists, place a
to our customer service department.
View Your Open Bets
365 betting refers to all ungraded wagers as Open Bets..
View your Open Bets by:
- Clicking My Account
- Clicking Open Bets
View Your 365 betting Bet History
To view your Bet History, do the following:
- Click My Account
- Click Bet History
- You can view Bet History by week. Enter the week you wish to view.
- You can also view all graded wagers for a specific day. Enter the day you wish to view.
Change Your Account Contact Information
If you need to change your contact information, contact a customer service representative at
Documents 365 betting Requires for Payouts
Your account needs to be verified before we can process a payout. For any
questions, call the
365 betting customer service department.
Closing Your 365 betting Account
If you wish to close your account, call a 365 betting customer service representative
What Casino games are available at 365 betting?
There is a full slate of Vegas-style casino games on offer at 365 betting
- Slot machines
- Video poker
After I place a bet, can I change my mind?
Yes, but only before the games begin and only in certain circumstances.
on RNG or Live games, such
as craps, roulette, blackjack, and baccarat, selecting “Undo” or
remove your wager.
Who is eligible for Casino Bonuses?
The Flash Casino at 365 betting has bonuses for recreational players only.
will determine the
eligibility of bonuses and promotions for each individual bettor. If a player is
ineligible, 365 betting reserves the right to refute or reverse bonuses and winnings that came via such
promotions and bonuses.
How do I know the current status of my rollover requirements?
Navigate to “Bonuses” from the horizontal navigation found on the Casino page of
the 365 betting
website. Once there, you will find the progress you have made on any existing rollover requirement.
How do I find my Casino bonus?
All claimed bonuses can be found by clicking on the “Bonuses” option found in
the Casino menu.
How can I identify a hand in the account history section?
There are specific descriptions for all bets but try to look for Casino Bet BS (Betsoft), CG
(Nucleus Gaming). The only one that is different is Live Casino, as those bets will show as Live
Each of those lines will show the type of bet being made, with the wager amount displayed as a minus
winnings all have a similar look, with CG being the lone exception. They will display as
CG” even if you lose. Always look for the winning amount being credited.
numbers shown in each description. R refers to the hand or game number/ID. T refers to the transaction
It’s always a good idea to have these numbers handy when contacting customer support to discuss a
What do I do if I tip a Live Dealer by mistake?
You can contact customer support and request a one-time exception, after which the tip
amount will be refunded to
What happens if the game accepts but I don’t get to play?
If at any time you run into an issue or error within any of the casino games at 365 betting,
get in touch
customer service and provide them with as many details as you can. This will help them
identify the game
where the error occurred. In general, allow 24 to 48 hours for a resolution to these issues.
Do free spins come with a rollover requirement?
Any winning that you earn via free spins come with a 40X rollover. Talk to customer service
or read the
rules for complete details.
What is a jackpot?
The jackpot refers to the prize money that has accumulated within a specific game, such as
video poker or slots. When
you hit the jackpot, you get a special prize that is above and beyond the regular winnings.
Which games will allow me to use my free spins?
The only place where you can use free spins is in the 3D slots available in the casino. Some
toward specific games, so always read the promotion rules carefully before you play.
What are multi-player tables?
For the most part, you play casino games on your own. With the Live versions of blackjack,
roulette, and baccarat,
you can sit at a table with other players while you play. We believe that this gives you more of a
What is a Rollover on bonuses?
Every online casino and sportsbook has rollover requirements, which are sometimes referred
requirements. Simply put, a rollover requirement states that you need to wager
a set amount
of money before a bonus, or the winnings from that bonus, can be withdrawn.
What can I do if I am unable to find my bonus or free spins in my account?
The first place to look for your bonuses is in the bonus tab that can be found in the casino
If you are
looking for Free Spins, go to the 3D slots section of the casino to find the games where they can be
at any time, you cannot find your bonuses or free spins, please feel free to get in touch with customer
What credit, debit, or pre-paid cards are accepted at 365 betting?
We accept the following:
- Visa, MasterCard prepaid, credit and debit cards
- Person to Person
- Bitcoin Cash
Make sure that the name on your credit card and your 365 betting are the same. Also, ensure
that your card
can accept international transactions.
Why was my credit card declined?
There are several reasons why your card might be declined. More often than not, though,
transactions are blocked by your card provider.
You can change that by calling
number on the back of your card and requesting that international
transaction restrictions be
institutions perform this action all the time. From that point forward,
you should be free to
deposit funds at
365 betting whenever you wish.
You may also want to make sure that you have sufficient funds to
If you still have issues, try one of our other deposit methods, such as Bitcoin.
What is the minimum and maximum I can deposit with my card?
$45 is the minimum deposit that you can make with a debit/credit card, while $2,500 is the
maximum. There are also
daily and weekly limits in place. All the information you need can be found in our “Cashier”
Besides credit cards, what other deposit methods are available?
Here are the other deposit options available to you:
- Bitcoin and Crypto (Min $45, Max. no limit)
- Person to Person (Min $100, Max $1000p/m, $500 Max per transaction)
On the Cashier page, select the Deposit tab, choose your method, and follow the